Error-message: Error when setting up the room

Updated May 8, 2026

This error may occur due to invalid setup data.
Try reconnecting the room or contact our support.

Troubleshooting: Reconnect to the webinar room

A new connection to the webinar room can be established by:

• Reload the browser page; Windows PC with the F5 key; on Mac, the keyboard shortcut Command+R or in the browser directly via the “Reload page” icon.
• Leave and re-enter the room